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If you are encountering the error message ERR_INTERNET_DISCONNECTED in Google Chrome while browsing the internet, you are in the right place. The ERR_INTERNET_DISCONNECTED error message is the most familiar one. This error restricts you to access the internet; therefore, the browser cannot pass or connect to a specific website. Well, not a problem after you are done with this article.
Browsers are links between the PC and the internet. They assist to send and receive information over the internet when browsing. Among all the current browsers, Google Chrome is the most common browser used by approximately 60% of the internet population. In this guide, we will explore in detail on how to fix ERR_INTERNET_DISCONNECTED error in Google Chrome.
Causes of ERR_INTERNET_DISCONNECTED Error
You will identify this error by the following error message: “No internet
Try:
- Checking the network cables, modem, and router
- Reconnecting to Wi-Fi
- Running Windows Network Diagnostics
ERR_INTERNET_DISCONNECTED”
Windows 10 users are reporting that they encounter this error every time they launch their browsers, and it is very bothersome. These are several causes of this error:
- Mis-configuration of the network.
- Browsing Caches and Cookies.
- Network connection blocked by Antivirus or Firewall
- Incorrect LAN settings
- Corrupt, incompatible or outdated Network adapter drivers
- Incorrect Wi-Fi settings
Now, these are possible reasons as to why you may be facing this error. Fortunately, we can fix the ERR_INTERNET_DISCONNECTED error. First, check the connectivity either wireless or wired. Try switching to other devices; if it is wireless try connecting a smart device, such as a phone, to this wireless router and check if the internet works; if it wired try connecting another PC over the Ethernet to the router. This will validate whether the router is receiving internet from the provider or not.
If your router is getting internet from the provider, proceed with the solutions below, but if it is not; then you should troubleshoot this with your Internet Provider.
Fixes to Fix ERR_INTERNET_DISCONNECTED Error
Based on the causes as mentioned above, there are several fixes to resolve ERR_INTERNET_DISCONNECTED error in Google Chrome. You should work your way down the following methods and check if a specific method works for you:
Method #1: Using Advanced Repair Tool
Advanced System Repair Tool is simply the best sytem repair solution. ASR can clean, fix, optimize, protect, and boost the performance of your PC. It is compatible with several Windows operating systems from Windows XP to Windows 10.
It has a multi-scan feature which intelligently scans and analyzes your machine within a few minutes and gives you a well-organized detailed output or results.
The steps below will show you how to download, install, and implement Advanced System Repair Pro in your machine:
Step 1
Click the button below to download this tool for FREE:
After the download is finished, double-click on the downloaded setup located in download files under the program folder.
Step 2
The Advanced System Repair Pro tab appears. Click on continue to go to the next screen. In the next screen, accept the license terms by checking the I Accept the EULA and Privacy Policy. After checking, click Install and Scan Now. The installation process starts.
After installation, the program immediately begins gathering crucial data about your PC, such as memory and CPU performance.
Also, it checks for junk files and proceeds scanning deeper into the system files. The tool has the following options at the bottom of the wizard: Skip Current Scan, Pause Scan, and Stop Scan. You may use the options as you desire. Advanced System Repair scans all the different groups of items and shows every problem found. After scanning is done, you are shown the critical issues to fix, items to clean, and the amount of disk space to free up.
Step 3
Click the Complete Scan Details tab to see the details of the scan. You choose what action to take by expanding the Recommendation tab and choosing either to fix, clean, optimize, or ignore.
Step 4
Click Clean Now to initiate the cleaning process. This might take a few minutes. The free version of the tool will only solve the following problems: Privacy Traces, Junk files, and Registry Entries unless you choose to ignore them while the paid version will resolve all of the issues found on your PC.
This method should fix your ERR_INTERNET_DISCONNECTED error.
Method #2: Reset Your Router
In some cases, you just need to reset your router to fix ERR_INTERNET_DISCONNECTED error.
Step 1
First, shut down your machine. Then switch off your router.
Step 2
Unplug the power cables from your router. Wait for a few minutes before you plug back.
Step 3
Plug all your cables back to the router.
Step 4
Turn on the router again. Once your router is entirely on, turn on your computer.
Method #3: Release and Renew Your IP Address
Step 1
Go to the taskbar, click the search icon and type command prompt in the search box. Right-click on the first match and select Run as administrator.
When you open command prompt as admin, you will see a User Account Control window is seeking permission to proceed. Click Yes.
Step 2
In the command prompt window, enter the following:
ipconfig/release
Press Enter. The above command line tells the DHCP server that the old IP address is free to be assigned.
Step 3
In the command prompt window, type the following:
ipconfig/renew
Press Enter. The above command line requests for a new IP address.
Step 4
After finishing entering the commands, type exit and hit Enter to close the command prompt.
Check to see if you can connect to the internet, continue to the next method if you are still facing ERR_INTERNET_DISCONNECTED error.
Method #4: Flush Your Windows 10 DNS Cache
DNS cache can corrupt your files causing issues such as ERR_INTERNET_DISCONNECTED. To clear DNS Cache follow the following steps:
Step 1
Go to the taskbar, click the search icon and type command prompt in the search box. Right-click on the first match and select Run as administrator.
When you open command prompt as admin, you will see a User Account Control window is seeking permission to proceed. Click Yes.
Step 2
In the command prompt window, enter the following:
ipconfig/flushdns
Press Enter. The above command line clears DNS cache.
Step 3
In the command prompt window, type the following:
ipconfig/renew
Press Enter. The above command line requests for a new IP address.
Step 4
After you finish entering the commands, type exit and hit Enter to close the command prompt.
If you are still getting ERR_INTERNET_DISCONNECTED error, continue to the next method.
Method #5: Clearing Browser Cache and Cookies
As mentioned earlier, browser Cache and Cookies can cause ERR_INTERNET_DISCONNECTED error. To clear browser Cache and Cookies:
Step 1
Open your Chrome browser, then click on the menu icon, which is located in the top right-hand corner of your screen.
Step 2
Choose History option then select History.
Step 3
Chrome opens a new tab called History. In the History tab, select Clear browsing data from the left pane.
Step 4
Another new tab opens, known as Settings. A pop-up window appears on the new tab, called Clear browsing data.
Step 5
Make sure to change the Time range to All time. Then click Clear data button.
Step 6
The History tab will be clear, as shown on the screenshot below:
This should fix your ERR_INTERNET_DISCONNECTED error. If not, continue to the next procedure.
Method #6: Update Your Network Adapter Driver
Outdated drivers might interfere with your network connection. Updating them and trying to connect to your internet is an excellent way to fix ERR_INTERNET_DISCONNECTED error in Google Chrome. To do so:
Step 1
Go to the toolbar, click the search icon, type device manager, then select the first match.
Step 2
In the Device Manager window, select the device you want to upgrade. Right-click on the name of the device and choose Properties.
Step 3
In the next screen, you will see two options. Select Search automatically for updated driver software.
Step 4
Your computer will search for updates.
If you have the latest driver version, you will see a notification stating the best drivers for your device are already installed. Otherwise, your PC should perform an automatic update of the driver.
Step 5
Repeat the above steps to update other drivers you want. Once you finish updating all the drivers, restart your machine. Go to the taskbar, click the Windows icon, press the power icon then select Restart.
Check to see if you can connect to the internet, continue to the next method if ERR_INTERNET_DISCONNECTED error still appears.
Method #7: Uninstall Wireless Adapter Driver
You may get the ERR_INTERNET_DISCONNECTED error due to a faulty network driver. Try uninstalling the driver for the wireless adapter and allow Windows 10 to reinstall it after restarting automatically. Follow the steps below to uninstall wireless adapter driver:
Step 1
Go to the toolbar, click the search icon, type device manager, then select the first match.
Step 2
In the Device Manager window, expand the Network adapters then select the device you want to uninstall. Right-click and select Uninstall.
Step 3
Uninstall Device window pops up, showing a warning that you are about to uninstall a device from your system. Click Uninstall to continue.
Step 4
Finally, you need to restart your machine for the changes to take effect. Go to the taskbar, click the Windows icon, press the power icon then select Restart.
Check to see if you can connect to the internet, continue to the next method if ERR_INTERNET_DISCONNECTED error still appears.
Method #8: Solve Your Local Network Area Settings
In some cases, if you forget to remove a used proxy in the LAN Settings, then it can cause ERR_INTERNET_DISCONNECTED error. Used proxy is unreachable, thus prevents you from accessing the internet.
To validate whether the proxy function is enabled or not:
Step 1
Go to the taskbar, click the search icon or search bar then type control panel.
Step 2
Select Network and Internet.
Step 3
In the Network and Internet tab, choose Internet Options from the right pane.
Step 4
Select the Connections tab then click LAN settings.
Step 5
In the Local Area Network Settings window, uncheck the Automatically detect settings then click OK twice. Also, make sure the checkbox next to Use a proxy server for your LAN is unchecked.
Open your Chrome and see if ERR_INTERNET_DISCONNECTED error is resolved.
Method #9: Uninstall Your Antivirus
Windows 10 users have reported that antivirus software can cause ERR_INTERNET_DISCONNECTED error. Your antivirus software could be interrupting the internet connection. Therefore, you will need to uninstall it from your operating systems.
Step 1
Press Windows Key + R to open Run.
Step 2
Type “appwiz.cpl” and click OK or hit Enter.
Step 3
In the Programs and Features window, you will see a list of programs. Select your third-party antivirus and click Uninstall / Change.
Step 4
If you resolve ERR_INTERNET_DISCONNECTED error after uninstallation, you can install the latest version of your antivirus or opt for different antivirus software.
Method #10: Delete WLAN Profiles
Step 1
Hold down the Windows key + X on your keyboard then select Command Prompt(Admin)
Step 2
Now, type the following command in the Command Prompt and press Enter:
netsh wlan show profiles
Step 3
Then type the following command then hit Enter to remove all Wi-Fi profiles.
netsh wlan delete profile name =”[PROFILE NAME]”
Method #11: Disable Related Proxy Extensions
There are abundant proxy extensions in Google Chrome. In some situations, some proxy extensions can cause ERR_INTERNET_DISCONNECTED error. You need to find and disable them. To do so:
Step 1
Click the Chrome menu icon then select More Tools.
Step 2
Choose Extensions.
Step 3
A new tab called Extensions appears. Here you will see a list of extensions inside Google Chrome. Disable them and try to connect to the internet. If this does not assist and the ERR_INTERNET_DISCONNECTED error appears, then move on.
Conclusion
We hope this article was beneficial to you and assisted you to solve the ERR_INTERNET_DISCONNECTED error in Google Chrome. This article is compiled of several tested and working fixes with the detailed step-by-step guide with screenshots of each fix. If you have any queries or suggestions, feel free to leave us a message in the comment section below.
